Refund & Cancellation Policy

1. Refund Policy

a. Refund Eligibility:

i. We offer refunds on products that are defective or damaged upon receipt.

ii. To be eligible for a refund, you must notify us within 7 days of receiving the product.

b. Refund Process:

i. Contact our customer support at hello@carolinagummies.com with your order number and a description of the issue.

ii. We may request photographic evidence of the product in question.

iii. Once approved, we will initiate a refund to your original method of payment.

2. Cancellation Policy

a. Order Cancellation:

i. You may cancel your order within 1 of placing it, provided it has not yet been shipped.

ii. To cancel an order, contact our customer support at hello@carolinagummies.com with your order number.

b. Cancellation Fees:

i. Cancellations made after the specified timeframe may be subject to a cancellation fee

3. Contact Information

For any refund, cancellation, or return inquiries, please contact our customer support at hello@carolinagummies.com

4. Changes to the Policy

Payne Nutritionals LLC reserves the right to modify, alter, or update this Refund and Cancellation Policy at any time. Customers will be notified of any changes on our website.

By making a purchase on our website, you acknowledge that you have read, understood, and agree to the terms of this Refund and Cancellation Policy.